Account Manager EMEA & US

> Sociabble

VIE
Autre(s)
Paris
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Détails de l'offre

Missions

As an Account Manager you are responsible for the business strategy and development of your Mid-Market client portfolio in EMEA & US.
Your mission is to ensure customer satisfaction retention and growth of strategic accounts by aligning their business challenges with Sociabbles solutions.&#
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You are the key partner for client decision-makers (C-level Sponsors Communication HR IT) and oversee the entire customer lifecycle from onboarding to partnership development working closely with a Digital Project Manager (DPM) and liaising with Product teams.&# xa0;Your role is structured around four strategic pillars:    Account management <ul><li>Responsible for growing financial revenue by securing renewals and identifying growth opportunities </li></ul><ul><li>Build a strong network within your accounts and develop high-level strategic relationships with key decision-makers (C-level) in a business partnership mindset </li></ul><ul><li>Manage the entire sales cycle amongst existing clients from identifying and qualifying needs to presenting tailored solutions handling commercial proposals negotiations and closing deals </li></ul>  Strategic advisory <ul><li>Act as a trusted advisor to clients (C-levels Sponsors Communication HR) understanding their business challenges and guiding them on engagement strategies related to communication and advocacy </li></ul><ul><li>Define the Success Plan alongside the DPM and ensure its alignment with the clients strategic goals </li></ul><ul><li>Lead regular check-ins and steering committees bringing together the clients project team and executive stakeholders </li></ul>  Driving Sociabble deployment & adoption <ul><li>Oversee project support primarily executed by the DPM in charge of operational execution and technical coordination across all project phases (before during and after deployment) </li></ul><ul><li>Ensure that project actions executed with the DPM align with the clients long-term strategic needs </li></ul><ul><li>Relay client feedback to the Product teams to contribute to platform improvements </li></ul><ul><li>Proactively suggest internal process enhancements to optimize the customer experience </li></ul>  Inspire manage & share knowledge <ul><li>Coordinate with the Digital Project Manager ensure a clear division of responsibilities and create an efficient dynamic working environment </li></ul><ul><li>Embody Sociabbles values fostering a culture of excellence and collaboration among colleagues and clients </li></ul> Qualifications : Qualifications  The ideal Candidate  Education & experience <ul><li>University degree in commercial digital or engineering fields </li></ul><ul><li>4 years of hands-on experience as an Account Manager with project management exposure </li></ul><ul><li>3 years of experience handling international EMEA / US clients </li></ul> Sales & account management expertise <ul><li>Strong background in long and complex sales cycles using various methodologies </li></ul><ul><li>Proven ability to manage multiple projects simultaneously in a fast-paced environment </li></ul><ul><li>Full sales cycle experience: renewals upsells cross-sells and negotiations </li></ul> Languages & work Style <ul><li>Fluent in English (C2) mandatory </li></ul><ul><li>Highly autonomous self-motivated and results-driven </li><li>Strong team player able to collaborate effectively across teams and departments </li><li>Proactive mindset taking initiative and anticipating client needs </li></ul> Stakeholder engagement & client relations <ul><li>Skilled at engaging with C-level executives HR Directors Communication Directors and Project Managers </li></ul><ul><li>Ability to build and maintain long-term strategic relationships including with large accounts </li></ul><ul><li>Strong service orientation with a mix of analytical and synthesis skills </li></ul>  Essential skills & knowledge <ul><li>Expertise in new technologies SaaS and digital transformation </li><li>Deep understanding of internal communication social networks and community management </li><li>Team management experience is a plus while not mandatory prior leadership or mentoring experience is highly valued </li></ul>  Mandatory experience (please note that applications that do not meet these criteria cannot be considered) <ul><li>Minimum 4 years in a related position including experience handling US customers </li><li>Fully bilingual in English (C2 level required) </li><li>Proven experience managing the full sales cycle (renewals upsell cross-sell negotiation) </li><li>Ability to manage multiple complex projects simultaneously </li><li>Demonstrated expertise in High-Touch portfolio management </li></ul> Additional Information : Our perks: Join an international Scale Up SaaS thats certified as a Great Place to Work and as a Best Workplace for 2023.&# xa0; Explore your new role with personalized and comprehensive onboarding followed by workshops Friday trainings and year-round training sessions!   Enjoy benefits designed for your well-being at work: beyond healthcare and transportation coverage benefit from Edenred restaurant vouchers a vacation bonus RTT and the Leeto benefits platform.&# xa0; Find your perfect balance with hybrid and flexible work all while reuniting with your team in our stunning offices in the heart of Paris #LI-Hybrid  Connect with your colleagues through numerous events: afterworks team buildings town halls. Choose a committed company: partnership with Tree Nation where each Sociabble employee plants trees to offset their CO2 emissions.&# xa0; Embody our values: kindness ambition humility. At Sociabble we are <a>Bootstrappers.&# xa0;Our recruitment process:  <ul><li>Video meeting (45 minutes) via Teams with Lousia Talent Acquisition.</li><li>Manager interview (1h30) with Adrien Customer Success Director</li><li>Simulation (1h) in our Paris office </li><li>Informal meeting with Laura Chief Customer Officer (15 minutes)</li><li>Reference check</li></ul>Important informationbeforeapplying:  <ul><li>Permanent Position </li><li>Based in Paris</li></ul> All your information will be kept confidential according to EEO guidelines.&# xa0; Remote Work : No Employment Type : Full-time Key Skills Business Development,Cement Plant,Business Support,Data Analysis,ASP Experience: years Vacancy: 1